These “chatbots” typically respond to frequently asked questions but give consumers the feel as though they are speaking with a real individual. The system can be custom fit to your interface and needs. This technology is already being used by companies such as Lyft, Sanofi Pharmaceuticals, and Fidelity International Investments.  A major initial application is to help qualify leads, etc. such as asking how many dock doors or private offices are needed, or required ceilings heights, etc.?

Rulai is a technology firm that provides artificially intelligent chatbot technology to companies. It is a basic chatbot framework that consists of a messaging connector, a natural language processing engine, and a dialog manager that takes user intent and outputs chatbot responses. The process goes as follows: A domain expert uses the system to create the chatbots. Once implemented, users interact with the chatbot. When human interaction is required, the user is transferred by chatbot to a live agent. With adaptive learning, the AI uses interaction and data to further understand dialog flow management to continuously improve and enhance the efficacy of the chatbot. Lastly, multi-channel integration makes the chatbot even smarter—it leverages data from both internal and external services such as other bots, a Contact Center, and a CRM to improve systems.

Rulai and other chatbox services save time and money by allowing your workforce to be more productive. Rulai’s system also clears confusion for your customers, relieving their frustration and creating a better connection. This system can be implemented into a CRE website to answer questions about your properties and listings, allowing you to focus on more value-added activities. Surely the human connection cannot be replaced, but this tech will allow you to work smarter, not harder.